Modern Phone Features that Work for You
Never lose access to the features you rely on most.
Every Vonix Phone Plan Includes:
Personal, In-House Support
Our customers get a direct line to our support team to get help at any time. You can also contact us through email or view our online knowledge base for quick answers.
Mobile Apps
App-based calling and texting from any computer or device with an internet connection.
Flexible Phone Features
Whether you need advanced call routing and call center features or simple service, our features are flexible.
Web Portal Management
Have more control than ever over your business. View all your call records, user roles, voicemail recordings, and analytics in one simple dashboard.
Business Texting
Text messages, pictures, or videos from your business numbers from any device.
Voicemail to Email
Save time and have a written record of your messages with voicemail to email. Easily forward messages to the appropriate party to collaborate and share message details.
| Basic | Pro | Team | |
|---|---|---|---|
| eFax Account included | add-on | with 5+ users | with 5+ users |
| Business Texting* | 1-to-1 SMS/MMS | 1-to-1 SMS/MMS | Team SMS/MMS |
| Call Recording Storage | – | $5 per user add on | included, 10 year storage |
| Unlimited North America Calling | ✅ | ✅ | ✅ |
| Texting Auto Responders | – | – | ✅ |
| Toll Free Included | – | ✅ | ✅ |
| Keep existing phone numbers | ✅ | ✅ | ✅ |
| App-based softphone | ✅ | ✅ | ✅ |
| App-based desktop phone | ✅ | ✅ | ✅ |
| App-based call transfer | ✅ | ✅ | ✅ |
| App-based calls from business number | ✅ | ✅ | ✅ |
| Extension-based dialing | ✅ | ✅ | ✅ |
| Auto Attendant | ✅ | ✅ | ✅ |
| Voicemail to Email | ✅ | ✅ | ✅ |
| Music on Hold | ✅ | ✅ | ✅ |
| Advanced Call Routing | ✅ | ✅ | ✅ |
| Installation | Self-installation | White-glove installation | White-glove installation |
| Immediate Priority Support | – | ✅ | ✅ |
| Call Reporting & Analytics | – | ✅ | ✅ |
| User Management Portal | – | ✅ | ✅ |
| Searchable Call Detail Records | – | ✅ | ✅ |
| Day / Night Mode | – | ✅ | ✅ |
| Prepend Caller ID | – | ✅ | ✅ |
| Custom Buttons & BLF | – | ✅ | ✅ |
| Holiday Greetings | – | ✅ | ✅ |
| Custom Message-on-Hold | – | ✅ | ✅ |
| Multi-Number Handling | – | ✅ | ✅ |
| Call Parking | – | ✅ | ✅ |
| Paging / Intercom | – | ✅ | ✅ |
| Click-to-listen call recordings | – | – | ✅ |
| Downloadable call recordings | – | – | ✅ |
| Unlimited call recording storage | – | – | ✅ |
| Interactive Voice Response menus | – | – | ✅ |
| Third Party Integrations | – | – | ✅ |
| Vonix Flex Platform (see below) | – | – | ✅ |
All Plans Include:
| Unlimited calling to US & Canada | Ability to port existing numbers | Extension-based dialing |
| Voicemail to email | Web portal management | Call analytics |
| Music on hold | Auto attendant | Day/night mode |
| Call waiting | Outbound caller ID | Prepend caller ID |
| Follow me/find me | Call parking | Paging/intercom |